Sr. Technical Product Owner: $74/hr
Apply Now! Job Code: 071626STPOJob Description
One of Infonet's premier clients has an opening for a Sr. Technical Product Owner. (1199)
TERMS: Contract
SCOPE OF WORK
• Partner with Product Managers to align product vision with business and technology strategy
• Own delivery of one or more critical casino products from inception through production and optimization
• Develop a feature-based roadmap, objectives and milestones with involvement from all relevant stakeholders (internal and external) to ensure technical feasibility and alignment with the product technology roadmap
• Coordinate communications between all stakeholders. Conduct milestone demonstrations with stakeholders
• Partner with eCommerce and Digital App teams to ensure casino campaigns and offers are seamlessly surfaced across all guest-facing channels
• Drive alignment across systems to deliver end-to-end guest journeys, including targeting, booking, redemption, and post-engagement tracking
• Manage dependencies across Casino Operations Hub, web, mobile app, loyalty systems, and other platforms
• Support coordinated campaign launches across all channels to maximize guest engagement and revenue
• Own and manage the product backlog, writing epics and user stories with detailed acceptance criteria
• Drive definition of the Minimal Viable Product (MVP) based on business and strategic measures
• Manage scope, groom, and prioritize one or two team backlogs on a regular basis
• Translate business requirements into technical solutions, APIs, data integrations, and workflows
• System integrations (eCommerce, Digital App, Player Tracking, BRMS, & external vendors)
• Real-time data enablement
• Scalable campaign and offer engines
• Leverage data insights to drive continuous product and campaign optimization
• Act as a liaison between Casino Marketing, Digital, eCommerce, Engineering, and Operations
• Facilitate stakeholder alignment and conduct milestone demos
• Communicate product progress, risks, and outcomes to leadership
• Identify, track, and mitigate product risks and delivery issues
• Escalate risks and provide transparency to leadership when needed
• Manage cross-team dependencies to ensure seamless execution
• Make prioritization decisions based on ROI, cost-benefit analysis, and business impact
• Provide guidance to the team during sprint planning. Verify accurate documentation and communication of product/application decisions and strategies
• Review and accept or reject user story completion based on acceptance criteria
• Leverage JIRA, Confluence, and other tools to provide metrics and reports for sprint and project management
• Lead, coach and mentor other product analysts and promote a culture of innovation
• Remain current with business industry and operational trends in order to advise and advocate solution approaches for systems and applications to meet growing business needs
• Responsible for all resources, including financial implications and cost of systems/services for specific products and technology solutions, during development. This includes making decisions based on the best return on investment (ROI) and understanding the cost and benefit when prioritizing the backlog
• Solid understanding of accounting rules for product capital and expense activities
• Define optimization opportunities to manage cost and ensure technology expenditures align with business objectives
• Track effort hours by activity in time management tool
• Foster strong guest relationships via delivery on commitments, open communication, and on-going feedback/improvement
• Facilitate creation of the 'right' products and services to resolve guest business issues with mind maps and user stories
• Communicate and model the criticality of guest focus as an organizational strategy
• Measure and observe guest satisfaction levels to ascertain and implement service improvement alternatives
• Anticipate guest needs, focusing efforts to proactively meet needs, and exceed guest expectations
• Advise others on creating guest focused environments in various scenarios
• Manage reliability improvement projects and define success criteria
• Develop performance detractors and criteria to assess and recommend product improvements
• Consult on the implementation of accelerated testing methods
• Monitor the operation of product processes and procedures
• Gather, summarize, and prioritize ideas for new products, or new versions of existing products
• Describe the purpose and methodology for product usability analysis
• Participate in defining, estimating, and pricing special enhancement requests
• Manage conflicts between business units, sales, marketing, and engineering teams
• Monitor, assess, and communicate opinions of external analysts and professional media
• Define and manage the fulfillment of plans for integration with other products and platforms
• Estimate time and resources for initial installation and ongoing support
• Fulfill a wide range of customer-specific installation and configuration needs
• Analyze new releases and data conversion needs to determine impact on installed base
• Influence the development and tools for product installation and support
• Manage or carry out installation and support services for multiple products/environments
REQUIRED SKILLS / EXPERIENCE
• 5+ years of work experience as a Product Owner in Software Engineering / Information Technology or related area
• Proven experience delivering technical products in casino, gaming, or hospitality environments
• Strong experience with campaign management systems, marketing platforms, or offer engines
• Extensive experience in Agile methodologies (Scrum, SAFe) and tools (JIRA, Confluence)
• Extensive knowledge and experience engaging and empathizing with the customer, putting their wants and needs at the heart of all products; the ability to leverage information to create customized guest solutions
• Extensive knowledge and experience utilizing various tools and techniques for ensuring product health, reliability, availability, and maintainability
• Extensive knowledge and experience with methodologies, tools, and techniques for managing software products at all stages of the product lifecycle
• Extensive knowledge and experience with the business aspects and operation of a software product; knowledge of the install base, current uses, future plans, and product vision
• Extensive knowledge and experience in helping customers install, integrate, and operationalize software products or systems
• Extensive knowledge and experience in the Travel / Hospitality industry
• Extensive knowledge and experience with software development lifecycle methods (e.g., agile)
• Solid technology background in software development & platforms to enable leading technical professional
• Possesses an in-depth understanding of IT estimation activities
PREFERRED EDUCATION
• Bachelor’s degree or higher in Computer Science, Information Technology or any related discipline
TRAVEL REQUIREMENT
• Yes – Occasional travel for conferences, testing, etc.
** No 3rd party vendors ** Unable to sponsor H1-B visas **
Please refer to position: 071626STPO - Sr. Technical Product Owner: $74/hr in the subject line of all correspondence.
Please select the "Apply Now" button. We look forward to reviewing your resume and speaking with you personally.