IT Systems Engineer: $68/hr
Position Now Available At Infonet Consulting Group

IT Systems Engineer: $68/hr

Apply Now! Job Code:   032824ITSE  

Job Description

One of Infonet's premier clients has an opening for an IT Systems Engineer. (8342)

TERMS: Contract


• Exhibit subject matter expertise on the low level design of the product
• Understand the product’s entire technology stack
• Understanding relational database fundamentals and working knowledge of the product data model
• Understand the interdependencies between the product and other products within the enterprise
• Configuration and testing of the application at the RCL headquarters staging & development environments
• Supporting end users through UAT cycles, project assignments, help tickets, and work orders
• Physical installation of the application and/or hardware in the vessels' production environments
• End user support during stabilization & operational support
• Support of production like development & test lab environments
• Create and maintain relevant product documentation
• Application suites include Oracle Hospitality Cruise Property Management System, formerly known as Fidelio Cruise, IssuTrax, HotSOS, Towel Management, Shipboard Asset Tracking, and Guest Log


• Management of a product back log of defects and enhancements
• Digesting requirements & user stories
• Estimation of incoming technology requests and cost/benefit analysis
• Context Definition and Solution Sketching
• Maintaining a relationship and driving a schedule with product vendors
• Execution and evolution of the product road map
• Building test cases to evaluate nonfunctional requirements
• Ensures there is accurate and current documentation of all existing and new products
• 3rd Level Production Support
• Application, network and firewall troubleshooting skills
• Knowledge and work experience with tablet, PC, cellular and other hardware including deploying, installing, configuration, support and troubleshooting
• Knowledge and work experience with multiple peripheral devices and software/hardware connecting to systems including, but not limited to, RFID encoders/readers, printers, magstripe technology, or other hardware commonly found on cruise ships or in hotels including the drivers necessary to run the hardware
• Knowledge and work experience with software such as airwatch, intune, batch files, Service Now, Jira, Confluence, and Sharepoint


• 2+ years experience working in Cruise industry or with cruise technologies
• Adept at learning new Relational database models
• Proficiency with MS Excel, including VLookup and Pivot tables, Reporting (Crystal preferred) and other database tools (Toad\SQL Developer)
• Proficiency in generating complex SQL queries and scripts. Primarily Oracle and Microsoft SQL databases
• Sensitivity to an environment which may collect and maintain data relevant to GDPR, PCI, PII regulations
• Application Software Delivery Life Cycle, Implementation, and Support: 5 years
• Relational Databases & SQL: 5 years
• Crystal Reports Writing: 1 years
• Experience with application development & support team with system integration


• Bachelor's Degree in Information Technology related field


• Yes – up to 50% of time

** No 3rd party vendors ** Unable to sponsor H1-B visas **

Please refer to position: 032824ITSE - IT Systems Engineer: $68/hr in the subject line of all correspondence.

Please select the "Apply Now" button. We look forward to reviewing your resume and speaking with you personally.

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Why Infonet?

  • Aggressive Rates – We only add a 10-15% markup.
  • Transparency – We'll gladly let you know how much we’re being paid.
  • No Non-Compete Language – If we do our job well, you'll always want to stay with us.
  • No Conversion Restrictions – You're free to accept a full-time position at any time.
  • Your Approval Required – We need your approval to submit your resume.
  • Discretion – We'll never contact your current employer without your approval.