IT Support Engineer: $26/hr
Position Now Available At Infonet Consulting Group

IT Support Engineer: $26/hr

Apply Now! Job Code:   051922ISE  

Job Description

One of Infonet's premier clients has an opening for an IT Support Engineer. (7758)

TERMS: Contract

SCOPE OF WORK

• Manage and resolve Help Desk incidents
• Respond to customer issues via phone, email, and computer chat
• Document customer interactions and resolutions
• Write, test, and deploy scripts/sql updates
• Proactively monitor and resolve issues
• Understand the product's technology stack
• Understand the interdependencies between the product and other products within the enterprise
• Create and maintain relevant product documentation

REQUIRED SKILLS / EXPERIENCE

• 3 years of experience
• Experience in using computer hardware, peripherals, and standard computer software programs

PREFERRED SKILLS / EXPERIENCE

• 2+ years with SQL databases experience
• Understanding of relational database fundamentals and basic working knowledge of the product data model
• Experience with Remedy, Service Now, or similar issue tracking system
• Experience with Jira and Confluence
• Strong Application / System architecture knowledge
• Basic statistical analysis skills

PREFERRED EDUCATION

• Bachelor’s Degree in IT field, or equivalent combination of education, training, and experience

PREFERRED CERTIFICATIONS

• Technology certification in HW, Networking, or Security

TRAVEL REQUIREMENT

• None
 

 

** No 3rd party vendors ** Unable to sponsor H1-B visas **

Please refer to position: 051922ISE - IT Support Engineer: $26/hr in the subject line of all correspondence.

Please select the "Apply Now" button. We look forward to reviewing your resume and speaking with you personally.


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Why Infonet?

  • Aggressive Rates – We only add a 10-15% markup.
  • Transparency – We'll gladly let you know how much we’re being paid.
  • No Non-Compete Language – If we do our job well, you'll always want to stay with us.
  • No Conversion Restrictions – You're free to accept a full-time position at any time.
  • Your Approval Required – We need your approval to submit your resume.
  • Discretion – We'll never contact your current employer without your approval.