IT Shipboard Analyst - Guest Services: $51/hr
Position Now Available At Infonet Consulting Group

IT Shipboard Analyst - Guest Services: $51/hr

Apply Now! Job Code:   100421GS  

Job Description

One of Infonet's premier clients has an opening for an IT Shipboard Analyst - Guest Services. (7570)

TERMS: Contract

SCOPE OF WORK

• Exhibit subject matter expertise of the product
• Understand the product’s entire technology stack
• Understand the interdependencies between the product and other products within the enterprise
• Support end users through UAT cycles, project assignments, help tickets, and work orders
• End user support during stabilization & operational support
• Support of production like development & test lab environments
• Create and maintain relevant product documentation
• Solicit and summarize customer feedback and experiences
• Participate in creating functional and technical Product Requirements Documents (PRDs)
• Participate in product launch planning and execution
• Focus activities on developing and maintaining positive guest relationships
• Outline primary business functions and use addressed by the software product
• Identify major competitive products and the functionality associated with these
• Compile a list of common tools and techniques to measure reliability and availability
• Cite examples of the business impact from poor product reliability and availability
• Describe common problems, service needs and associated solutions
• Identify key resources and tools for installation and support activities
• Ensure there is accurate and current documentation of all existing and new products

REQUIRED SKILLS / EXPERIENCE

• Management of a product back log of defects and enhancements
• Experience digesting requirements & user stories
• Estimation of incoming technology requests and cost/benefit analysis
• Context Definition and Solution Sketching
• Ability to maintain a relationship and drive a schedule with product vendors
• Execution and evolution of the product road map
• Building test cases to evaluate nonfunctional requirements
• 3rd Level Production Support

PREFERRED SKILLS / EXPERIENCE

• 2+ years experience working with Oracle Hospitality Cruise software
• 2+ years working in Cruise industry or with cruise technologies
• Proficiency with MS Excel, including VLookup and Pivot tables, Reporting (Crystal preferred) and other database tools (Toad\SQL Developer)
• Experience in an environment which may collect and maintain data relevant to GDPR, PCI, PII regulations
• Crew management
• Guest arrival/departure operations
• Financial/Night Audit processes
• Front desk operations
• Governmental manifest regulations relative to cruise operations
• Maritime safety processes

PREFERRED EDUCATION

• Bachelor's Degree in Information Technology related field

TRAVEL REQUIREMENT

• Yes - 25% expected. Duration could be 3 weeks to 1 month per trip
 

 

** No 3rd party vendors ** Unable to sponsor H1-B visas **

Please refer to position: 100421GS - IT Shipboard Analyst - Guest Services: $51/hr in the subject line of all correspondence.

Please select the "Apply Now" button. We look forward to reviewing your resume and speaking with you personally.


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Why Infonet?

  • Aggressive Rates – We only add a 10-15% markup.
  • Transparency – We'll gladly let you know how much we’re being paid.
  • No Non-Compete Language – If we do our job well, you'll always want to stay with us.
  • No Conversion Restrictions – You're free to accept a full-time position at any time.
  • Your Approval Required – We need your approval to submit your resume.
  • Discretion – We'll never contact your current employer without your approval.