Product Health Manager: $99/hr
Position Now Available At Infonet Consulting Group

Product Health Manager: $99/hr

Apply Now! Job Code:   092321PHM  

Job Description

One of Infonet's premier clients has an opening for a Product Health Manager. (7554)

TERMS: Contract


• Provide leadership over a large team of Level 2 and Level 3 support resources
• Responsible for the Incident Management, Application Performance, Configuration Management and Operational Readiness of the products within her/his ownership
• Partner with and collaborates closely with stakeholders from the various teams within IT to ensure that performance tools, configuration tools and monitoring tools meet the needs of her/his products
• Responsible for a team of resources prepared to react quickly to IT incidents with the goal to restore systems/applications back to normal service operation as quickly as possible and to minimize the impact on guest/crew experience or business operations
• Be the point of contact for IT incident escalations where required
• Ensure the proactive monitoring and management of performance and availability of the software applications
• Lead the teams in implementing and maintaining the technology standards and practices across product definition and product configuration (functional and physical attributes)
• Is ultimately responsible for a) ensuring that all deployment teams within her/his product set apply those practices to their various work products and b) continually aid in the active validation and evolution of those practices
• Work closely with his/her product management teams in the planning of and resource staffing of product deployments to the fleet; ensuring that the product deployments are released to production effectively, and considering product health requirements
• Responsible for all aspects of personnel management (e.g., hiring, training and development, etc.)
• Responsible for the execution of the technology capex and opex budgets, assumed be in excess of $1M per year
• May own Capital Appropriation Requests (CAR) of up to $5M


• 5 Years in an IT leadership role
• Significant experience in leading teams/organizations in ensuring maximum technology uptime and minimizing/eliminating technical failures


• Ability to effectively provide overall leadership across a large and diverse support organization, that spans Incident Management, Application Performance Management and Configuration Management


• Bachelor’s degree required, with a MS/MBA or other relevant advanced degree


• Yes - Position would require some travel to visit the business partners, ranging 20-30%

** No 3rd party vendors ** Unable to sponsor H1-B visas **

Please refer to position: 092321PHM - Product Health Manager: $99/hr in the subject line of all correspondence.

Please select the "Apply Now" button. We look forward to reviewing your resume and speaking with you personally.

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